ManageEngine ServiceDesk Plus

ITIL Ready Help Desk Software with Asset Management

ManageEngine ServiceDesk Plus
Help Desk Software the World Loves

ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.

ServiceDesk Plus 8.1 is now released. Learn about the new features here

ServiceDesk Plus iPhone App

New in ServiceDesk Plus 8.1

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Overview
Request Mngt
Asset Mngt
ITIL
Case Studies

Why ServiceDesk Plus?

Incident Management

Restore normal service of operation quickly with the comprehensive incident management in ServiceDesk Plus. Report incidents easily, configure SLA, setup automation & workflows for each category of Incidents and minimize business impact.
Problem Management

With ServiceDesk Plus problem management, eliminate the root cause effectively and put an end to firefighting of repetitive incidents. It includes managing multiple incidents and workflow automations.
Change Management

Through ServiceDesk Plus Change Management module, provide structured and prompt handling of all changes in your IT infrastructure. It is bundled with categorizing changes, setting up CAB and workflow automation.
Service Catalog

Give a face to your IT by showcasing your offered services, configure workflow & automation for each service category and deliver them upon agreed time.
CMDB

Track and manage all your CIs in a single repository.It is designed to get more visibility on your assets by knowing the interrelationships and dependency of each CIs.
PO & Contract Management

ServiceDesk Plus PO & contract module facilitates the complete life cycle of a PO, from creation to approvals, deliver and contract of every single purchase and helps to organize your IT spending.
Reports

Know whats happening in your helpdesk with the intuitive and robust reporting modules & interactive dashboards in ServiceDesk Plus.
Integrations

ServiceDesk Plus integrates with many platforms right from monitoring tools, User management tools to API based integrations to save time and resources.

 

 

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Kunden har ordet

Enkelhet i implementation men komplett i innehåll. Vi har ServiceDesk plus, AppManager och Netflow Analyzer. Bra stödsystem för processer för ITIL Service Delivery.
Niklas Ekneling, Luleå Tekniska Universitet

ServiceDesk Plus 8.1

Största nyheterna i ServiceDesk Plus 8.1
  • CMDB
  • Service Catalog Enhancements
  • Self-Service Portal Enhancements

Läs allt om nyheterna här

ServiceDesk Plus iPhone App

Nu kan alla kunder hantera sina ärenden med hjälp av ServiceDesk Plus iPhone app som finns att ladda ned från iPhone App Store. Alla kan testa appen med vårt demokonto.

Klicka för mer information om SDP iPhone App

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