ManageEngine ServiceDesk Plus

ITIL Ready Help Desk Software with Asset Management

ManageEngine ServiceDesk Plus
Help Desk Software the World Loves

ServiceDesk Plus integrates your help desk requests and assets to help you manage your IT effectively. It helps you implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is a highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages.

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ServiceDesk Plus Overview

ServiceDesk Plus complete walkthrough

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Why ServiceDesk Plus?

Incident Management

Restore normal service of operation quickly with the comprehensive incident management in ServiceDesk Plus. Report incidents easily, configure SLA, setup automation & workflows for each category of Incidents and minimize business impact.

Problem Management

With ServiceDesk Plus problem management, eliminate the root cause effectively and put an end to firefighting of repetitive incidents. It includes managing multiple incidents and workflow automations.

Change Management

Through ServiceDesk Plus Change Management module, provide structured and prompt handling of all changes in your IT infrastructure. It is bundled with categorizing changes, setting up CAB and workflow automation.

Service Catalog

Give a face to your IT by showcasing your offered services, configure workflow & automation for each service category and deliver them upon agreed time.


Track and manage all your CIs in a single repository.It is designed to get more visibility on your assets by knowing the interrelationships and dependency of each CIs.

PO & Contract Management

ServiceDesk Plus PO & contract module facilitates the complete life cycle of a PO, from creation to approvals, deliver and contract of every single purchase and helps to organize your IT spending.


Know whats happening in your helpdesk with the intuitive and robust reporting modules & interactive dashboards in ServiceDesk Plus.


ServiceDesk Plus integrates with many platforms right from monitoring tools, User management tools to API based integrations to save time and resources. Take a look at the set of plugins and integration provided bu ME Plugins and the Outlook add-ins V-Technician and V-Requester.

IT Project Management

Project Management module in ServiceDesk Plus is a perfectly integrated solution which combines IT Help Desk with Project Management. With Project Management integrated with Service Desk Plus, managing projects is simpler for IT Admins. It's an amazing way to collaborate with various teams and experts. Irrespective of the size of the project, you can easily track and manage any project with ease.

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