Design the complete life cycle of a ticket visually using a simple, drag-and-drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another. It is available in both the on-premises and cloud versions of ServiceDesk Plus.
Transitions are “conditional actions” required to move on to the next status. We can execute these conditions before, during, or after a transition.
On-premises
RLC is available under:
Admin > Automation > Request Life Cycle
Cloud
RLC is available under:
Admin > Helpdesk Customizer > Request Life Cycle
Request life cycle management is a functionality in ServiceDesk Plus from ManageEngine.
ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime