We are proud to announce the release of ServiceDesk Plus 10 with our much awaited RLC feature. RLC lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.
Transitions are “conditional actions” required to move on to the next status. We can execute these conditions before, during, or after a transition.
RLC is available under Admin > Helpdesk Customizer > Request Life Cycle.
Take a quick tour of Request Life Cycle and how to configure transitions.