SMSEagle ServiceDesk Plus SMS Integration

Here we describe how to use SMSEagle for ManageEngine ServiceDesk Plus SMS notificaitons.

About SMSEagle

SMSEagle is a SMS gateway hardware worldwide. The product
allows you to send SMS alerts coming from network monitoring systems, SMS
tokens from authentication systems, convert email to SMS messages, send and
receive SMS texts using API. The gateway is designed for professionals who rely
on reliability and easy integration with existing IT systems.
Find out more at

How to setup the integration

SMSEagle Setup

Create a new user in your SMSEagle with access level “User”.

ServiceDesk Plus Setup

  1. In menu choose: Admin > Organizational Details > SMS Notification Settings
  2. Configure the following settings:

a. Choose “Send SMS through SMS Gateway Provider”
b. SMS Provider: Custom
c. HTTP Method: GET
d. URL: https://IP.ADDRESS.OF.SMSEAGLE/index.php/http_api/send_sms
(replace IP.ADDRESS.OF.SMSEAGLE with IP address of your device)
e. URL parameters:

i.   Parameter: login, Value: (login of the user created in SMSEagle device)
ii.  Parameter: pass, Value: (password of the user created in SMSEagle device)
iii. Parameter: to, Value: $
iv. Parameter: message, Value: $
f. Authentication details: None
g. Response from provider: OK

3. Save settings

4. Configure the Technician Mobile Numbers for sending SMS notifications. Also, ensure to prefix the proper country code in Mobile field.
This is accessible from Admin >> Users >> Technicians >> Technician Details.

5. SMS Messages can be customized in Notification Rules > SMS Templates.