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Introducing the new unified agent for asset discovery in ServiceDesk Plus and AssetExplorer

We invite you to learn about the new unified agent for ServiceDesk Plus and AssetExplorer along with a host of new features and enhancements that improve the ServiceDesk Plus experience.


  1. Unified agent for asset discovery
  2. Ticket template and category predictions with Zia
  3. Microsoft Teams enhancements
  4. Antivirus component for scanning ticket attachments
  5. Custom trigger and custom function enhancements for Projects and Tasks Support for REST API V3 in Problem management

Who should watch: ServiceDesk Plus (on-premises) and AssetExplorer customers that would like to learn about the new unified agent.


Santhosh Mahiban
Product Manager ServiceDesk Plus

Online Training

The online training is in English.