Deliver superior customer experience through
customizable self-service portal.
SupportCenter Plus is a customer support software, effectively manages the support system of any business to provide a prominent customer service at an affordable price. Web-based Help Desk portal and customizations as per the business requirements allow to provide a efficient and effective way to support, communicate and to retain the customers.
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Multi-Channel Communication
Email, phone, forum or twitter - keep connected with your customers 24 x 7 and support seamlessly.
Multi Tenancy
Simple and flexible way to manage your departments, business units, Accounts and Customer groups.
 Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
 Self-Service Portal
Deploy a customizable self-service portal; Allow your customers to track tickets, find solutions and access available reports.
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 Knowledge Base and Solutions
Stop losing productivity on repetitive queries; Make first-call resolution a reality.
 Account & Contact Management
Manage your customer information with respect to Business units, accounts and sub-accounts.
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 Contracts & SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
 Computer Telephony Integration
Wow your customers by providing a world-class customer experience by integrating with your computer telephony server.
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 Reports, Dashboards & KPIs
Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
 Multi-Language Support
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 13 languages.
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 Integrates with organizational eco-system
Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
 Remote Customer Support
Connect with your customers remotely, troubleshoot and provide superlative service.
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