ManageEngine SupportCenter Plus

Customer Support Software, Help Desk Software

ManageEngine SupportCenter Plus

Deliver superior customer experience through
customizable self-service portal.

SupportCenter Plus is a customer support software, effectively manages the support system of any business to provide a prominent customer service at an affordable price. Web-based Help Desk portal and customizations as per the business requirements allow to provide a efficient and effective way to support, communicate and to retain the customers.

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Benefits
Features

Customer Support Software-Multi-Channel CommunicationMulti-Channel Communication

Email, phone, forum or twitter - keep connected with your customers 24 x 7 and support seamlessly.

Customer Support Software-Multi TenancyMulti Tenancy

Simple and flexible way to manage your departments, business units, Accounts and Customer groups.

Customer Support Software-Email Response ManagementEmail Response Management

Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Customer Support Software-Self-Service PortalSelf-Service Portal

Deploy a customizable self-service portal; Allow your customers to track tickets, find solutions and access available reports.

Customer Support Software-Knowledge Base and SolutionsKnowledge Base and Solutions

Stop losing productivity on repetitive queries; Make first-call resolution a reality.

Customer Support Software-Account & Contact ManagementAccount & Contact Management

Manage your customer information with respect to Business units, accounts and sub-accounts.

Customer Support Software-Contracts & SLA ManagementContracts & SLA Management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Customer Support Software-Computer Telephony IntegrationComputer Telephony Integration

Wow your customers by providing a world-class customer experience by integrating with your computer telephony server.

Customer Support and Service Software-Reports, Dashboards & KPIs Reports, Dashboards & KPIs

Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

Customer Support Software-Multi-Language Support Multi-Language Support

Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 13 languages.

Customer Support Software-Integrates with the organizational eco-system Integrates with organizational eco-system

Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs. Take a look at V-Support from V-Link.

Customer Support and Service Software-Remote Customer Support Remote Customer Support

Connect with your customers remotely, troubleshoot and provide superlative service.

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