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Knowledge and advice for those who work with IT in cybersecurity, IT Service Management, AI, ITOM, UEM, IAM and more.

ITSM - servicedesk

5 AI features you (probably) didn't know were in ServiceDesk Plus

With the rise of AI, service managers are looking for ways to meaningfully integrate AI into their workflows, focusing on efficiency and accuracy while improving service quality. To quickly get started w...

Get your colleagues on board in change management

Few worlds are as ever-changing as the world of IT. There's always some software that needs updating, new hardware to be installed and a firewall that...

How to make IT projects pay off when implementing Change Management

Changes in the IT environment can often result in a large number of incidents after the launch. This, of course, affects not only users and even the w...

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