Solutions

IT Service Management

Optimize your service management with our IT and customer support solutions with intelligence powered by GenAI.
Solutions
IT Service Management

Why do organizations need a unified service management solution?

The success of an organization depends on the quality of the services delivered to its employees and customers. To deliver services effectively, organizations turn to service management. However, achieving best practice in service management requires not only designing the right processes, but also using the right technology. Striking the right balance, the benefits can include responsive service delivery, a flawless customer experience, streamlined service management, smart automation and compliance with privacy regulations.

With years of experience in IT and customer support management, we understand the needs of different organizations and offer multiple service management solutions based on best practices. Our solutions enable your organization to deliver a world-class customer experience.

Here we address some key aspects of achieving successful service management and the solutions we offer.

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A reliable solution is at the heart of your service desk

Without an effective solution that offers both a clear overview and easy handling of your support cases, your service desk will be inefficient, leading to system problems, unnecessary costs and long response times.

Effective management of problems and changes

With our intelligent solutions, you can take control of your IT operations through agile case management that allows you to quickly and easily detect problems and implement changes. This increases efficiency and reduces the risk of system downtime. Through automation and workflows, your business becomes more efficient.

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Enterprise Service Management

Disjointed processes and the use of multiple tools can have a negative impact on service delivery. This is where Enterprise Service Management (ESM) plays an important role, with the aim of providing autonomous business functions and a unified portal for users. A well-implemented solution that supports this can have a significant positive impact on your business.

The possibilities of AI in ITSM

Artificial intelligence (AI) in ITSM tools opens up new opportunities to streamline and improve IT service management. AI can be used for everything from intelligent prioritization of incoming tickets to automated service management using virtual support agents.

With AI, IT teams can also improve knowledge management, identify issues faster and create a more seamless user experience. This makes it possible to deliver services faster, reduce manual work and improve both internal and external support.

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Benefits of unified service management

Enterprise service management

Make service management a bridge between IT and business with enterprise service desk capabilities.

Effective customer management

Build and manage customer relationships with seamless service management across the organization and contextual integrations with business applications.

Increased productivity

Boost employee productivity with a fully customizable self-service portal and a comprehensive service catalogue.

Easy overview

Get a quick visual overview of all your tickets and easily manage them in one place with Kanban-based ticket management.

Standardized delivery

Standardize service delivery with visual process flows and AI-based automation.

A single view of your IT

Get a single source of truth about your organization's IT infrastructure using IT Asset Management.
Popular solution

ServiceDesk Plus

ServiceDesk Plus is an AI-powered and ITIL-certified service desk platform that unifies IT Service Management (ITSM), IT Asset Management and CMDB in a single solution. It is designed to help organizations design, automate and manage critical IT and business services efficiently.

ServiceDesk Plus is a scalable and secure choice for organizations looking for a comprehensive service management solution that helps them deliver world-class service.

Discover ServiceDesk Plus
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What our customer say

Region Halland

Henrik Ljungberg |IT Controller
We use ServiceDesk Plus, which is a flexible tool with many setting options and areas of use and which is still relatively easy to get started with.

Örebro University

Ann Öhrn|IT manager
ServiceDesk Plus has become the lifeblood of our work. Everyone uses the case management system today.

Meet one of our specialists

Mattias Sundberg
Delivery Manager
Inuit
+46 8 753 05 10
mattias.sundberg@inuit.se

How can we help you?