100 tips och tricks
Vi har skapat en guide för best practice som innehåller en uttömmande samling av How-tos, Tip and Tricks och kunskapsdatabas-artiklar. Läs vidare för att upptäcka sätt att få ServiceDesk Plus att fungera för dig och ditt team. Och berätta vad vi kan göra för att göra upplevelsen bättre för dig.
Tips och tricks
Här hittar du Tips & tricks länkar:
- Simple way to search requests submitted by a specific requester
- ServiceDesk Plus built-in scribble pad can save you time everyday
- Auto-approving a change
- Minimize the number of clicks in ServiceDesk Plus
- HelpDesk Admin
- A usher to requesters
- Event & Task Reminders from ServiceDesk
- Link and Merge Requests
- Sending out custom notifications made easy
- Encrypt documents generated from ServiceDesk Plus
- High time to snub manual translations
- Viewing/Searching request activities is no longer time consuming
- Share requests to make your helpdesk process simpler and help your technicians be more efficient
- New features in Solution Module, Solution Expiry and Periodic Review
- Why do Requesters see "Not-Auth" in request list view?
- First Call Resolution (FCR) and its importance in the helpdesk
- Benefits of configuring VIP user in ServiceDesk Plus
- Automation's in Service Desk which can replace Help desk coordinators role
- Automation to close a ticket when approval is "denied"
- Restrict Technicians from editing requests that are approved/Waiting for Approval
- User Groups and its benefits in Service Desk
- Field-Level Encryption
- Approval actions notification with customization are available from 10004 build
- How to effectively use mentions in ServiceDesk Plus
- Script to append field values
- How to enable Print Preview for Pending and Approved approvals in tickets
- How to show pop-up/alert users on ticket submission
- How to schedule PM tasks based on accounting calendar ( in week format 4-4-5 )
- Spam Filter
Bloggartiklar
Här hittar du bloggartiklar som kan var till hjälp:
- Are you facing low disk issues on ServiceDesk Plus server ?
- Benefits of streamlining the helpdesk with self-help
- Is ITAM really necessary?
- How Survey statistics help your business grow
- Incident and Service Requests: What's the difference?
- FCR's benefits in a organization
- 8 significant stages of Asset LifeCycle
- The Principle component of a HelpDesk Tool
- Importance of Request tagging
- Importance of SLA in an IT organization
How-to
Här hittar du beskrivningar på hur du gör olika saker i ServiceDesk Plus:
- Build an efficient request approval process
- Dynamic user addition
- Auto-close approval denied requests
- Self-service portal and knowledgebase
- Deleted requests can be restored
- Customize cell or background colours of the request list view for better signification
- Best ways to track first response on requests
- About Organization Roles in ServiceDesk Plus
- Task automation with "Task Dependency" feature
- Loaning the assets and tracking them made easy
- Simple method to distinguish between a Incident & Service ticket
- Bulk add pick-list values
- Solution/KB with public access
- Requests can now be submitted using templates in mobile apps
- Possibilities on taking various actions upon SLA violations
- Ticket closure automation
- 3 tips for managing user groups
- Quick data migration from other HelpDesk tools to ServiceDesk Plus
- Why data-archiving deserves more attention
- Service Request Validator/Editor
- You can embed your organization logo in Reports and PO's
- Support for whitelisting/blacklisting attachments with certain file extensions
- Script to Auto Merge tickets with same subject line
- Add images and description to service template resources
- User Account Lock Feature
- Restrict receiving emails from unauthorized addresses or domains
- How to Add Quick CSI
- Technician's unavailability
- Global Field and Form Rules
- Auto-notify users when request is submitted during non-operational hours
Bra att veta
Här hittar du länkar till annan användbar information:
- New customization in Service Catalog layout
- Now you can Broadcast messages to particular group or site
- New enhancement in User Survey
- New enhancement in Link Request feature
- New enhancement in Project module
- Help text fields will have a rich text area in Incident and Service Templates
- Copy request templates
- New enhancement in ticket attachment feature
- On behalf of field in request form can be managed by FAFR
- Auto-delete users that no longer exist in the active directory
- SCCM Integration
- Merging duplicated requesters accounts
- Multilingual translations made too easy
- Self Service Portal Customization
- Priority Matrix
- ServiceDesk Plus Chat as an External Widget
- Add your own HTML for external web page
- Designate technicians as VIP users
- MIB browser
- Enhancement on "Allow Requesters to edit their tickets" feature.
- Quick Enable/Disable of Incident templates from list view.
- View request attachments from the list view
- New enhancement in request page with the function to expand all conversations.
- Delegate backup approver
- Self Service Portal has been enhanced with new Themes
- Refine request details page
- Multi SLA feature for Service Templates
- Prominence of Health Monitoring
- We can filter Service templates
- Auto assign requests based on technician status
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