ServiceDesk Plus
Support all the way with ServiceDesk Plus
At Inuit, we support you every step of the way - from installation and upgrade to proactive work and further development of ServiceDeskPlus.
With our professional services, you not only get a service management platform for case, change and asset management - you get a partner who ensures that you get the maximum benefit from ServiceDesk Plus whether you run the solution in the cloud or on-premises.
We or our certified partners will help you from initial start-up to continuous operation and development: onboarding, configuration workshops, customized flows and automation, integrations, scripts (Deluge), training and knowledge transfer. In short, we're by your side every step of the way so you can focus on delivering reliable and agile IT services.
Our experts will get you up and running quickly, maximize automation and embed best practices - making your service desk more agile, efficient and future-proof.
Onboarding
When you have chosen ServiceDesk Plus as your platform, we ensure that you get a safe, smooth and efficient start. Our goal is for you to quickly benefit from all the features and at the same time feel confident in how the system supports your everyday life.
Our experienced consultants lead interactive workshops where we go through everything from basic settings to more advanced features. The focus is on how you can best use the solution to maximize business benefits, increase efficiency and ensure a high quality of service throughout the organization.
We help you configure the platform directly in your own environment and customize it based on your specific processes, needs and goals. If necessary, we also integrate ServiceDesk Plus with your existing systems, so that you get a seamless whole.
Throughout the process, there is a continuous transfer of knowledge, allowing your team to quickly become self-sufficient. The result is a solution tailored to your business - fully customized, easy to use and ready to deliver value from day one.
Project management
Get the most out of ServiceDesk Plus with the help of our project management.
When you want to implement or redesign your ServiceDesk Plus, well-planned project management is one of the keys to success .
We can provide specialized project management for ManageEngine solutions that will ensure your organization gets maximum value, quickly and cost-effectively.
What we offer:
- Tailored planning: we map your needs and customize the implementation to your business.
- Efficient implementation: We manage the entire project - from installation to configuration, testing and handover.
- Minimal disruption to your business: Our proven methodology ensures that your business continues to function throughout the project.
- Support every step of the way: Our experienced project managers are certified and have deep product knowledge of the entire ManageEngine portfolio.
Integrations
With ServiceDesk Plus' built-in integration capabilities, we can help you connect different systems and create an efficient flow of information. Below are some examples of areas where we have previously created integrations:
- Ticketing and other Service Management Systems
Integrations with platforms such as ZenDesk, Easit, ServiceNow and Jira to enable automatic case synchronization between systems.
- Asset Management and CMDB
Automatically create and update assets, manage attributes and build relationships with systems like vScope and Zabbix.
- CRM platformas
Ability to share data between systems, such as customer and case information from Hubspot and Salesforce.
- Monitoring tools
Automation of alarm and status flows through integrations with tools such as Zabbix, OP5, PRTG and OpManager.
- IP Address Management (IPAM )
Retrieve IP information, identify available addresses and automate assignments directly from tickets, from tools like OPUtils and Netbox.
- Software installations
Automatically install on clients via SCCM or Endpoint Central, based on orders in ServiceDesk Plus.
- Identity management
Automatic management of user accounts and groups in Active Directory via AD Manager Plus.
We adapt the solutions to your needs and ensure that the systems interact in a smart and efficient way.
Automations
We can help you with automations in the product to streamline workflows and reduce the need for manual labor.
- Assessment of your needs
Identifying which processes can and should be automated to maximize efficiency.
- Workflows and process automation
With the help of workflows and lifecycles, it is possible to automate everything from simple tasks to complex process chains.
- Advanced triggers and business rules
We implement triggers and rules that automatically execute functions and scripts based on business logic or events in the system.
Adaptations
- Advanced forms
We can help create advanced, dynamic and informative forms that improve the user experience and ensure higher data quality.
- Product customizations with JavaScript
Customizations to tailor the user experience. For example, adding new buttons and features, hiding or showing elements depending on context, or validating data directly on user input to ensure correct information from the start.
- Custom widgets
We can build custom widgets that not only retrieve and display information from third-party systems or between ServiceDesk Plus modules, but can also perform actions - all directly in the widget
What can we do for you?
Get in touch and tell us what you need help with and we'll take it from there.
You can also reach us on +46 8 753 05 10.