ServiceDesk Plus online utbildning för on-premises kunder med syfte att hjälpa dig lösa vardagliga problem som kan uppstå i servicedesken.
Learn how to help new employees have a great first day by simplifying the on-boarding process, designing request workflows, and facilitating a better user experience.
A rapidly growing company gets about 15 employee onboarding requests a month, and seasonal and contract hires can reach the hundreds.
Learn how to respond to security incidents by automating notifications, prioritizing tickets, and quickly assembling an incident response team.
The IT service desk team walks into the office on Monday morning to find users waiting at their desks. Several critical applications stopped working over the weekend, and users are frustrated. The IT service desk team has to find a resolution quickly while addressing users' concerns.
Learn how to manage vulnerable assets with complete visibility into your asset estate by identifying critical assets and taking proactive measures to secure them.
Microsoft released patches to mitigate the Spectre and Meltdown vulnerabilities in early 2018, and the IT department was responsible for rolling out patches without impacting business operations.
Learn how to get answers to all software compliance and audit questions by monitoring software licenses in real time.
Two companies just merged and now have to avoid compliance issues while maximizing IT asset utilization and reducing costs.
Learn how to align bold business objectives with big IT goals by streamlining IT change management while minimizing the risk associated with the change and ensuring high service availability.
Learn how to turn your IT service desk into a control center by bringing contextual information from various IT management applications into your IT service desk tool.
Learn how to leverage analytics to get a holistic view of your service desk performance and efficiently manage people, processes, and assets.
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Detta whitepaper ger dig en inblick i hur Change Management fungerar i praktiken. Ta del av s...
Välkommen till vår TechTalk serie on-demand där vi diskuterar hur du kommer igång med CMDB, ...
Under denna online workshop får du lära dig hur du skapar nya instanser för olika delar av di...
In this guide you will get a basic understanding of what CMDB is and its processes, as well a...